Privacy Policy

This Privacy Policy explains how Shinecleanse ("we", "us") processes personal data when you use shinecleanse.world and our nutrition planning services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller

Shinecleanse
Mortimer House, 19 Castle St, Hay-on-Wye, Hereford HR3 5DF, United Kingdom
Email: chat@shinecleanse.world
Phone: +44 1497 821205

Data we collect

• Identity and contact data: name, email address, telephone number when you contact us or book services.
• Communication content: messages you send via our contact form.
• Technical data: IP address, browser type, device information, and cookie identifiers (see Cookies Policy).
• Usage data: pages visited and interaction with planning tools when analytics cookies are enabled.
• Preference data: meal planning choices you enter into our platform.

Legal bases for processing

• Contract: to provide planning services you request.
• Consent: for non-essential cookies, marketing communications, and optional features.
• Legitimate interests: to improve our platform, prevent fraud, and ensure security, balanced against your rights.
• Legal obligation: where UK or EU law requires retention or disclosure.

How we use your data

We use personal data to respond to enquiries, deliver nutrition rhythm planning services, maintain accounts, improve our website, and comply with legal duties. We do not use your data to make automated decisions with legal or similarly significant effects.

Data retention

• Contact form submissions: up to 24 months after last correspondence, unless longer retention is required by law.
• Account and planning data: for the duration of your subscription plus 12 months.
• Analytics logs: up to 14 months when analytics cookies are accepted.
• Financial records: 6 years as required by UK tax regulations.

Sharing and transfers

We may share data with hosting providers, email services, and analytics partners under data processing agreements. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses.

Security

We apply encryption in transit (TLS), access controls, regular backups, and staff training. No method of transmission over the internet is fully secure; we work to reduce risk proportionately.

Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, email chat@shinecleanse.world. We respond within one calendar month unless an extension is permitted by law.

You may lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Marketing

We send marketing emails only with your explicit consent. You may unsubscribe using the link in each email or by contacting us. We maintain a suppression list to honour opt-outs.

International transfers

Where processors are located outside the UK, we ensure appropriate safeguards such as UK International Data Transfer Agreements or adequacy regulations, as applicable post-Brexit.

Children

Our services are not directed at children under 16. We do not knowingly collect their data without parental consent.

Changes

We may update this policy and will post the revised version on this page with a new date.